Refund policy

Returns & Refunds

We accept returns within 14 days of delivery. Choose whichever option is easiest for you.

Option 1: Free return label for store credit or an exchange

We send you a prepaid return label and issue store credit for the item(s) you return, or send you an exchange.

  1. Email josh.york@softgoodsdetroit.com with your order number and, if you want an exchange, what you'd like to exchange for.
  2. We reply with your prepaid return label.
  3. Ship your return back to us. Store credit or your exchange is issued once we receive it.

Option 2: Refund to your original payment method

If you'd rather have your money back, you can ship the return yourself. You cover the return shipping, and we issue a full refund for the item(s) returned to your original payment method.

  1. Write your order number on or inside the package.
  2. Ship it to:
    Soft Goods
    1927 Rosa Parks Boulevard, Suite 170
    Detroit, MI 48216
  3. Your refund is issued to your original payment method once we receive the return.

Not eligible for return

  • International orders

Questions?

Email us at josh.york@softgoodsdetroit.com and we'll help.